Privacy Policy

Who we are

KDP Software Limited provides RPG Metrics, IBM i application modernisation services and supporting IBM i software, implementation, training and support.

KDP Software Limited is the data controller for personal information collected through this website and through direct enquiries made to us.

You can contact us through our Contact page.

Information we collect

We may collect the following information when you contact us or use this website:

• Your name and business or organisation.
• Your email address and telephone number.
• The contents of enquiries and messages you send to us.
• Information concerning products, demonstrations, assessments, implementation, training or support that interests you.
• Technical information such as your IP address, browser, device, pages visited and the date and time of access.
• Information required to protect the website, diagnose problems and investigate misuse.

Please do not submit confidential source code, passwords or other sensitive information through the general contact form.

How we use your information

We use personal information to:

• Respond to enquiries and requests.
• Arrange demonstrations, assessments and discussions.
• Provide quotations and information about our services.
• Deliver software, implementation, training, support and other contracted services.
• Maintain and secure our website and systems.
• Understand how visitors use the website.
• Meet our legal, regulatory and accounting obligations.

We do not sell personal information to third parties.

Our lawful bases

The lawful basis we rely upon depends on why the information is being processed. These bases may include:

• Legitimate interests — responding to business enquiries, operating our business and protecting our website and systems.
• Contract — taking requested steps before entering into a contract and delivering contracted products or services.
• Consent — where you have made a choice, including accepting non-essential analytics cookies.
• Legal obligation — where processing is required by law.

Where we rely on consent, you may withdraw that consent at any time.

Cookies and analytics

Cookies are small files stored by your browser. Some cookies may be necessary for the website to work correctly, maintain security or remember choices.

Where enabled and accepted, analytics services may collect information about visits to the website, including pages viewed, approximate location, browser and device information and how visitors move through the site.

Non-essential analytics cookies should only be used after you have made the relevant choice through the website’s cookie controls. You can also block or delete cookies through your browser settings.

Who we share information with

We may share personal information with carefully selected service providers where necessary to operate our business, including:

• Website and server hosting providers.
• Email and communication service providers.
• IT, security and technical-support providers.
• Analytics providers where analytics have been accepted.
• Professional advisers, including accountants and legal advisers.
• Regulators, courts or law-enforcement bodies where disclosure is legally required.

Service providers may only use information to provide the relevant service to us and must protect it appropriately.

International transfers

Some service providers may process information outside the United Kingdom. Where this occurs, we require an appropriate legal mechanism and safeguards for the transfer and protection of that information.

How long we retain information

We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected.

Enquiry information is reviewed and deleted when it is no longer required. Information connected with a customer relationship, contract, support service or legal obligation may be retained for longer where necessary for contractual, accounting, taxation, regulatory or legal purposes.

Technical and security records are retained only for the period reasonably required to operate and protect the website.

Security

We use appropriate organisational and technical measures to protect personal information from unauthorised access, alteration, disclosure or loss.

These measures include access controls, secured hosting and communication services, system maintenance and security protection. However, no internet transmission or storage system can be guaranteed to be completely secure.

Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase personal information.
• Ask us to restrict how information is used.
• Object to certain processing.
• Request transfer of information where applicable.
• Withdraw consent where processing is based on consent.

To exercise a right, please contact us using the details on our Contact page. We may need to verify your identity before completing a request.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate.

You also have the right to complain to the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint/.

Changes and contact

We may update this Privacy Policy when our services, systems or legal obligations change. The latest version and revision date will be published on this page.

Questions about this policy or the use of your information can be submitted through our Contact page.